1. Who We Are and Who Operates This Service
Screen Spectrum is a screen and digital printing business based in Umbilo, Durban, serving schools, clubs and businesses across KwaZulu-Natal and beyond. The operator of this service is Astros Marketing (Pty) Ltd, which is responsible for the handling of personal information collected through our contact channels and order process.
For the purposes of this policy, personal information means information that can identify a person or business contact, including names, company details, delivery addresses and related order notes. We only collect information that is reasonably needed to respond to your request and provide the service you ask for.
2. Information We Collect From You
We collect personal information directly when you submit an enquiry through our contact form, request a quote, send artwork instructions or place an order. In some cases, we may also receive delivery details from a client representative or a third party arranging dispatch on your behalf.
- Name and surname
- Organisation name, school or club name
- Contact details submitted through the enquiry form
- Physical address and delivery instructions
- Artwork notes, garment sizes, quantities and print specifications
- Billing and account details where needed for invoicing
We do not ask for more information than is needed for the job. If you choose not to provide certain details, we may not be able to prepare a quote or complete your order correctly.
3. Why We Use Your Personal Information
We use your information to manage enquiries, prepare estimates, confirm artwork, print and dispatch orders, and provide after sales support where required. We also use it to keep records of transactions, manage production planning and meet legal and tax obligations that apply to our business.
- To answer enquiries and provide quotations
- To check artwork and confirm production details
- To manufacture screens, prints and related items
- To arrange collection, courier delivery or local dispatch
- To handle invoicing, account administration and record keeping
- To resolve queries, complaints or delivery issues
We may contact you about your order, stock availability, artwork corrections or delivery timing. We do not use your information for unrelated marketing unless you have asked us to stay in touch for that purpose.
4. How We Share Information and Use Service Providers
We only share personal information where it is necessary for the service or where the law requires it. This may include sharing delivery details with courier providers, or passing order information to internal team members who handle artwork, production, screen making, dispatch or client communication.
- Production staff who prepare and print your order
- Dispatch staff who package and release parcels
- Courier providers handling nationwide deliveries
- Professional advisers or authorities where required by law
Any service provider who receives personal information is expected to handle it responsibly and only for the agreed purpose. We do not sell personal information to third parties.
5. Storage, Security and Retention of Records
We take reasonable technical and administrative steps to safeguard personal information against loss, unauthorised access, misuse or alteration. These steps include access control, secure file handling and limited access to order records where appropriate. While no system is completely risk free, we work to keep information protected in line with POPIA and practical business needs.
We keep records only for as long as needed for the purpose collected, for lawful business record keeping or to meet tax and regulatory requirements. When information is no longer needed, it is securely deleted, destroyed or archived in a manner that prevents unnecessary exposure.
6. Your Rights Under POPIA
You have the right to ask what personal information we hold about you, to request correction of inaccurate details and to object to certain processing where the law allows. You may also ask us to stop using information that is no longer necessary for the purpose it was collected, subject to legal or contractual requirements.
- Request access to the personal information we hold
- Ask for correction of inaccurate or outdated details
- Request deletion where retention is not legally required
- Object to processing in permitted circumstances
To exercise these rights, please send your request through our contact page enquiry form. We may need to verify your identity before making changes, especially where orders, delivery records or account information are involved. We may update this policy from time to time to reflect legal or operational changes, so please check it periodically.